Mediation courses for beginners and seasoned professionals

Who can genuinely claim to have never had a conflict with a colleague that not only affected them personally, but also had a negative impact on their efficiency and working environment? Conflict is virtually inevitable when you work with others. People have different viewpoints and under certain circumstances, these differences escalate to conflict.

How you handle that conflict determines whether it can become a earning opportunity or a roadblock to achieving your goals. You can choose to ignore it, complain about it, blame someone for it, or try to deal with it through subtle hints and suggestions; or you can be direct, clarify what is going on, and attempt to reach a resolution through common techniques like negotiation, compromise and collaboration. It’s clear that conflict has to be dealt with, but the question is how. This course will show you how to deal with workplace conflict in a constructive way in order to prevent it from creating even greater problems.