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Managing Conflict at Work

Key Tips for Individuals and Groups

(2 Days/16 hours)

Who can genuinely claim to have never had a conflict with a colleague that not only affected them personally, but also had a negative impact on their efficiency and working environment? Conflict is virtually inevitable when you work with others. People have different viewpoints and under certain circumstances, these differences escalate to conflict.

How you handle that conflict determines whether it can become a earning opportunity or a roadblock to achieving your goals. You can choose to ignore it, complain about it, blame someone for it, or try to deal with it through subtle hints and suggestions; or you can be direct, clarify what is going on, and attempt to reach a resolution through common techniques like negotiation, compromise and collaboration. It's clear that conflict has to be dealt with, but the question is how. This course will show you how to deal with workplace conflict in a constructive way in order to prevent it from creating even greater problems.

Objectives

This course is designed for organisations and individuals who wish to decrease interpersonal conflicts at work through the utilisation of appropriate communication skills.

Read more: Objectives

About the Trainer

Kevin Brown has over 20 years of international experience as an Alternative Dispute Resolution (ADR) specialist, both as a practitioner/trainer and as an academic theorist. He is currently providing his services on the Roster of Experts with United Nations (UNDP)

Read more: About the Trainer

TRAINING COURSES

TrainingMEDIATION INTERNATIONAL offers a wide range of training courses (both in-house and online) tailored to meet the needs of our clients.

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WHAT IS MEDIATION?

Qué es la mediacíonMediation is a method of dispute resolution in which parties to an action attempt to reach an agreement with the assistance of a mediator.

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ADR & MEDIATION

ADR & MEDIATIONMEDIATION INTERNATIONAL offers a wide range of conflict related services locally, in-house and internationally.

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ABOUT US

Qué es la mediacíonMEDIATION INTERNATIONAL has brought together some of the most experienced and knowledgeable professionals in the field...

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IMI QUALIFYING ASSESSMENT PROGRAM

International Mediation Institute

MEDIATION INTERNATIONAL is one of the few international mediation training organizations approved as a Qualifying Assessment Program (QAP) for IMI Certification. As such, graduates from our rigorous program have the opportunity to receive international certification and be listed on IMI´s roster of mediators.
Requirements to participate in the IMI approved course are listed on our website.

TRAINING DATES 2017-2018

 

2017

March 13-17

May  15-19

July 17-21

Sept 18-22

Oct 16-20

Nov 13-17

2018

Jan 15-19

Mar 12-16

May 14-18

July 2-6

Sept 10-14

Nov 12-16

 

 
 

Pay for WORLD MEDIATION SUMMIT and COURSES HERE

Bank wire transfer available, click here to contact us.

World Mediation Summit

MI is the Executive of the annual 'World Mediation Summit - Madrid' - www.worldmediationsummit.com