Online Dispute Resolution

Online Mediation

Recognizing the incredible backlog of small claims in the Spanish courts and in response to the EU Directive on Online Dispute Resolution (ODR) and ADR for consumer disputes, MEDIATION INTERNATIONAL has developed a cost-effective service which provides a proportionate method of dispute resolution for all types of consumer disputes.

By partnering with UK based Small Claims Mediation and mediateitonline™, MEDIATION INTERNATIONAL is able to handle high volumes of disputes.
The founders of mediateitonline™ have experience of conducting litigation and mediations in both the UK and Asia. We believe that the adversarial system of dispute resolution is gradually being eclipsed by mediation as it presents a more collaborative and solution based approach to resolving disputes. 

The team at mediateitonline™ are driven by the vision of providing innovative technology for organisations across the globe to manage and resolve conflict. We aim to improve access to online mediation for everyone and propel online mediation as an innovative and forward thinking method of dispute resolution.
Mediateitonline provides State of the Art Online Mediation Technology for organisation, independent mediators, mediation providers, corporate houses to setup, manage and run their own in-house online mediation service. One of significant benefits that we offer to you and your clients, is any dispute can be settled anywhere in the world, as long the parties have a 3G Connection. We are proud to be the first to offer a 3 in 1 service for you and your users. Depending on the nature of the dispute, your users can elect to use the multi purpose Chat or the Audio or the Video enabled chatroom or may choose to utilise all of them at the same time. So what are you waiting for, join us on a journey that will change the way disputes are being resolved the MIO way. 

The mediators at MEDIATION INTERNATIONAL recognize that many conflicts do not warrant the expense of face to face meetings (F2F), often involving lawyers and additional fees. At MEDIATION INTERNATIONAL we offer online mediation services in these situations. Our online services are provided at very low cost, prorated to the amount of the claim and counter claim. We offer online dispute resolution to many organizations in Spain and across Europe, assisting them resolve conflicts with their clients. Our resolution rate is impressive (94%) with over 90% of our clients continuing to work with the service providers post mediation.

Online Dispute Resolution (ODR) is a branch of dispute resolution which uses technology to facilitate the resolution of disputes between parties, applying innovative techniques and online technologies to the process. Small Claims Mediation Ltd in partnership with mediateitonline™ can offer ODR, or a blend of online and verbal discussion using the innovative ODR Hub. The ODR Hub provides an on-line service where disputes and complaints can be effectively and safely resolved in a secure and safe environment. The Hub provides for a variety of communication styles, such as video, audio, chat and messaging. It all provides a safe place to save and manage documents and information. See the links below for more information on your mediation and the ODR Hub. Some of the many advantages of using the ODR Hub are:


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